About me

Who I am

My name is Quinn. When I'm not working, I'm usually trying to learn new things and push my skills and abilities to new places.

I do a lot of hard-surface modeling—inanimate objects and environments—in Blender. My current love is near-future science fiction. If that doesn't sound familiar, this is similar to the set design of The Expanse TV show. Over the past couple of years, I have been (in fits and starts) developing a long-term exploration vessel with roots in real science that I plan to build fully in Blender.

A 3D render of a hallway on a space station with a person working on a console

I also have an older desktop computer running Ubuntu Server that I use as a network file share, some very light home automation, and an experiment & development platform. This computer-turned-server compiles this website and then automatically pushes it to the VPS hosting it when there are changes.

Skills

Through my work experience, I have developed a set of soft skills mostly centered around being extremely detail oriented, listening to another person explain an problem they are having with their technology, troubleshooting that sometimes deeply technical problem, and communicating ideas and solutions in a way that they are able to understand.

For example: going into a support call, I don't necessarily expect a colleague in accounting to understand all the intricacies of how DNS works and why a website may not be resolving in their browser correctly. But I want them to leave it with a the understanding that DNS is like a phone book and that clearing their computer's DNS cache fixed the problem by making it pull in a "new copy" of that phone book.

With that in mind, here's the obligatory list of "hard" computer skills. Pick and choose from this list what you want.

CSS Figma Git Herding cats HTML iOS Javascript Linux macOS Microsoft Office Microsoft Windows PHP Python SASS SQL Troubleshooting VueJS Wordpress

Work Experience

Technical Support Specialist

2016–Now - Weber State University

This is a fairly typical technical support position. We helped our students and employees with software issues via calls, chats, emails, tickets, and almost any other way they wanted to reach out to us with.

I started out in 2016 in an hourly position before being promoted to an hourly tech lead in early 2020. And near the end of 2022 I was promoted to a full-time tech lead. This added a few responsibilities to my day-to-day duties:

  • A new-to-the-department level 1.5 tech with some expanded system access to fix common problems
  • Quality assurance to ensure our tickets are properly documented and that we are giving out the right information
  • Highlighting trends and problems in our tickets to leadership