My name is Quinn. Outside of work, I'm usually learning new things, experimenting, and attempting to push the envelope. Hobbies include 3D modeling in Blender (mostly hard-surface things, with a focus on science fiction settings), building and playing with web technologies, fidling with my desktop-computer-turned-into-a-linux-server, cooking, and playing usually single-player games. Learning and sharing with other people is my favorite part of any project.
Through my work and school experience I have learned a set of soft skills—mostly centered around technical communication and troubleshooting. When possible, I want the people I'm helping to leave with a better understanding of what went wrong with whatever it is that they are contacting me about and to hopefully leave the interaction with the ability to be a little more self-sufficient.
With that in mind, here's the obligatory list of "hard" skills. Pick and choose from that list what you want.
Technical Support Specialist
2016–Now - Weber State University
This is a fairly typical technical support position. We helped our students and employees with software issues via calls, chats, emails, tickets, and almost any other way they wanted to reach out to us with.
I started out in 2016 in an hourly position before being promoted to an hourly tech lead in early 2020. And near the end of 2022 I was promoted to a full-time tech lead. This added a few responsibilities to my day-to-day duties: